Maintaining standards of production and service with process-driven vertical solutions
Q2C Solutions offers tools to manage manufacturing and wholesale distribution through multiple sales channels: direct, channel sales and e-commerce. With all-in-one industry tailored solutions, manufacturing and distribution companies can benefit from automating key business processes thanks to efficient sales, service and marketing management, procurement and supply chain management, inventory planning, and document flow automation.
Operations
SWOT analysis of your business coupled with interviews with your key employees will provide a roadmap of key initiative for your growth
- Performance Dashboard for Key Performance Measures (KPI)
- Process flow for key business practices such as standard order flow, modified order flow, RGA, etc.
- Roles and Responsibilities for all employees
- Stage Gate for standard and modified products
- Template for incoming order releases, future order pipeline
- Order to Delivery lead-time and Promised to Delivery reliability
- Quality initiatives
Distribution
Robust tools allow for managing complex distribution processes.
- Customer data management
- Comprehensive needs analysis
- Opportunity management & out-of-the-box sales processes
- Distribution through multiple sales channels
- Orders and invoices
- Field sales
- Sales forecasting
Distribution
Robust tools allow for managing complex distribution processes.
- Customer data management
- Comprehensive needs analysis
- Opportunity management & out-of-the-box sales processes
- Distribution through multiple sales channels
- Orders and invoices
- Field sales
- Sales forecasting
Product Portfolio Management
Regardless of the complexity and size of your product portfolio, be certain you can store them all in online.
- Product Configurator definition and set up
- Unified product catalog with product details and attributes
- Capabilities to easily generate complex product bundles considering profitability, special prices, discounts, etc.
- Quick and easy product selection considering product attributes and availability in stock
Service Management
Provide more efficient and effective service with an accurate and complete view of your customers across all channels.
- Contact center automation
- Registering cases from different sources
- Assigning an agent to work on a case
- Monitoring the status and duration of the case resolution
- Field service
Service Management
Provide more efficient and effective service with an accurate and complete view of your customers across all channels.
- Contact center automation
- Registering cases from different sources
- Assigning an agent to work on a case
- Monitoring the status and duration of the case resolution
- Field service
Marketing Automation
Automate every step of your marketing campaign and estimate ROI.
- Multichannel campaign management
- Marketing resource management
- Loyalty program management
Contact Q2C Solutions and let us assess your needs and recommend how you could improve your business